Debt Recovery at Restons Solicitors

Recover your unpaid debts and invoices from just £85

We can help recover unpaid debts and invoices, whilst protecting your working relationships with defaulting customers. We specialise in encouraging payment through communication, we have found this approach increases recoveries and decreases the need for further action, which minimises costs, and which we see as a last resort.
We charge a fixed initial instruction fee (starting from £85*) to receive your instructions and contact your customer on your behalf. Other contact options are available should you wish to take a more commercial approach.

It’s Easy to Get Started

  • Enter your details below, or call us on 01925 426 107
  • We will send you our terms of engagement and ask you to fill in a 1 page instruction form
  • Verify your identity digitally and pay the instruction fee
  • We will send the first letter to your customer

What We Do

Offer bespoke solutions through the use of technology and contact campaigns, which creates optimum returns for our clients

Send letters designed to invite the debtor to contact us in order to address the debt

Subsequently send a letter of claim in which we claim any interest, compensation and costs recoverable along with the initial debt

Advise you of your enforcement options and issue court proceedings, should your customer not respond

Why Restons?

  • We take a commercial approach and invite your defaulting customers to provide us with information to better understand their financial circumstances in order to reach a settlement
  • Your relationship with your customers is at the forefront of our minds and our business model; we operate in a way that allows you to preserve that relationship, optimising prospects of ongoing and continuous trade with defaulting customers
  • We believe in a firm but fair approach – we understand the necessity of pursuing unpaid debts for your own cash flow purposes, to allow you to continue to provide services to other customers and to comply with your obligations to your own business and employees
  • We enhance the relationship between our clients and their customers by offering bespoke solutions to encourage communication and a quick resolution

Restons Solicitors specialise in debt collection and litigation services provided to a range of businesses and has over 30 years’ experience in recovering debt. We find our contact campaigns encourage our client’s customers to be more forthcoming in making payment.

Our Success

We have developed a contact strategy which includes a campaign of emails and text messages to encourage a response and co-operation from your defaulting customers. Our statistics show that following the implementation of our contact strategy the response rate increased by 25%. We appreciate that for many of our clients litigation is considered a last resort and we find that our contact strategies assist in minimising the prospects of litigation and dispute.

Of all the customers with whom we commenced our contact campaign, only 75% then received a Letter of Claim and only 48% resulted in proceedings being issued.

94% of our client’s customers surveyed state they are extremely, or very, satisfied with their experience with us.


Our pricing starts at just £85* for the instruction fee and initial contact with your customer. If it is necessary to send a Letter of Claim, any further costs that can be claimed from your customer, pursuant to your terms of business or the Late Payment of Commercial Debts Act will be added at this time. We can also issue court proceedings and further enforcement options if your customer continues not to pay, limited to the fixed costs imposed by the Civil Procedure Rules, until the matter becomes disputed.

Our tables below show the costs you can expect to recoup from your customer, if a Letter of Claim is necessary and the costs payable at the time of issuing court proceedings, should you wish to pursue this option.

Interest At the rate of 8% per annum (above base rate)
Compensation Debt: Up to £999.99 - £40 per unpaid invoice

Debt: £1,000 to £9,999.99 - £70 per unpaid invoice

Debt: £10,000 or more - £100 per unpaid invoices
Reasonable Recovery Costs Debt: Up to £999.99 - £150 plus VAT

Debt: £1,000 to £4,999.99 - £300 plus VAT

Debt: £5,000 to £9,999.99 – £500 plus VAT

Debt: £10,000 to £24,999.99 – £750 plus VAT

Debt: £25,000 or more - £900 plus VAT
NB. Where the contract provides for interest and not costs, costs cannot be claimed and we therefore reserve the right to retain any interest recovered up to the values set out in the ‘Reasonable Recovery Costs’ section above.
Value of Claim Court fee

(payable on instruction)
Fixed costs to issue proceedings

(payable on instruction)
Fixed cost on entering Judgment

(to be billed once Judgment obtained)
No response Admission or Part Admission accepted
Up to £300 £35 £50 Up to £25 £40
Over £300 up to £500 £50
Over £500 up to £1,000 £70 £70
Over £1,000 up to £1,500 £80 £80
Over £1,500 up to £3,000 £115
Over £3,000 up to £5,000 £205
Over £5,000 up to £10,000 £455 £100 Up to £35 £55
Over £10,000 up to £200,000 5% of value
Over £200,000 £10,000

* Please note, all of our costs are exclusive of VAT and this is payable in addition

Get in Touch

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Please note, we may need to call you to gather more information



What services do you provide for the initial instruction fee?

For our initial fee (starting from £85 plus VAT), we will contact your customer through use of a letter, inviting them to contact us to resolve this matter in a satisfactory way. We propose we first send an Initial Letter and then if no response, a Letter of Claim. When a Letter of Claim is sent, any interest, compensation and costs recoverable will be claimed from your customer in addition to the principle debt. You can see a table of these costs in our pricing section.

What happens if my customer refuses to pay?

If your customer refuses to pay, or we receive no contact from them, you can pursue further action, including issuing court action and enforcement options, or insolvency proceedings where applicable. Further costs apply for these options, get in touch to find out more.

What happens if there is a conflict of interest?

Before we take on an instruction, we run checks to ensure there is no conflict of interest.

Why don’t you go straight to court action?

We have found that encouraging communication to determine the cause of non-payment is far more successful than going straight to court action. This approach also aims to preserve and enhance your continued business relationships and reputation.

How long does this process take?

Once we send our Letter of Claim to your customer, we give them 14 days to respond (unless the customer is a non-corporate entity, in which case we give them 30 days). After this it depends on how long you customer takes to respond and repay, this may be instantly, or if there is no response we can take further action.

What types of debtors are you able to pursue?

We can pursue businesses and individuals alike. Corporate entities can be treated strictly as commercial entities, individuals purely as consumers. Non-corporate businesses will be subject to our commercial debtor Terms of Business, but we would recommend they are afforded the same deadlines as ‘consumers’ in order to best protect your position on costs, should it be necessary for court proceedings to be issued.

What information do you need from me?

We will ask you to fill in a 1 page form which includes your company details, your customer’s company details and any details of the claim including the contract and unpaid invoices. We will also ask you to verify your identity digitally through an SMS message.

How will I receive the money owed to me once my customer has paid?

We will provide your customer with details to pay us, we will then pass that money over to you, improving your cash flow.

How old can a debt be for me to pursue it?

There is a limitation period of 6 years from the date a cause of action accrues (usually assessed to be the date of default) on a simple contract.